ServiceNow Technical Architect – CTA

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔙 Backend Engineer

👻 Ghost score 11%

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Serve as technical architecture lead and subject matter expert across ServiceNow implementations, enhancements, integrations, and modernization initiatives • Design and customize ServiceNow applications, modules, workflows, and platform solutions • Architect and oversee configuration of UI Policies, Business Rules, Client Scripts, ACLs, system properties, and other platform components • Design and implement APIs, middleware solutions, scripted integrations, and enterprise system integrations • Architect scalable custom applications, workflows, and automation while maximizing appropriate use of out-of-the-box capabilities • Provide technical oversight for Service Catalog, Flow Designer, data loads, email processing, dashboards, reporting, and access governance • Lead architecture, design, code, and solution reviews for performance, scalability, security, compatibility, and maintainability • Establish development standards, architectural principles, governance models, and reusable design patterns • Improve platform performance, simplify solutions, reduce technical debt, and enhance platform functionality • Maintain technical documentation, including solution designs, architecture diagrams, integration specifications, and configuration documentation • Troubleshoot complex platform issues and support ServiceNow cases through resolution • Partner with customers and business stakeholders to translate business needs into technical and functional ServiceNow solutions • Translate requirements into business requirements, user stories, process flows, functional specifications, technical designs, and test scenarios • Evaluate technical requirements and recommend solution approaches • Apply Agile/Scrum and SDLC methodologies across solution design, development, testing, deployment, and enhancement • Develop technical estimates, solution approaches, and work breakdown structures • Lead or support testing and validation • Act as trusted technical advisor to customers, product owners, business analysts, developers, project managers, and stakeholders • Architect and implement ServiceNow SPM solutions across Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management • Design SPM workflows, reporting, analytics, dashboards, and supporting data structures • Apply CMDB and CSDM principles to SPM solutions and integrations • Architect process alignment and integrations between SPM, ITSM, CSM, and other ServiceNow capabilities • Support end-to-end product and service delivery management • Architect, implement, configure, and enhance ServiceNow HRSD solutions • Provide technical leadership across Employee Center, HR Case Management, HR workflows, integrations, and platform capabilities • Troubleshoot complex HRSD platform, workflow, integration, and configuration issues • Ensure HRSD architecture addresses security, privacy, data access, user experience, scalability, and maintainability • Provide technical leadership and mentoring to ServiceNow delivery team members • Collaborate across teams, customers, and concurrent project workstreams • Lead or participate in customer workshops, architecture discussions, technical presentations, and solution demonstrations • Communicate complex technical concepts and architectural recommendations to technical and non-technical stakeholders • Stay current on ServiceNow releases, platform capabilities, architecture best practices, and emerging technologies

🎯 Requirements

• Current ServiceNow Certified Technical Architect (CTA) certification required • U.S. Citizenship required • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field • 5+ years of hands-on ServiceNow platform experience in complex enterprise environments • 7+ years of overall application development and SDLC experience, including Agile/Scrum environments • Demonstrated experience architecting and delivering complex, enterprise-scale ServiceNow solutions • Strong hands-on experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Service Catalog, APIs, integrations, and platform configuration • Demonstrated experience designing custom ServiceNow applications, integrations, workflows, and automation • Strong experience with ServiceNow SPM, including Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management • Experience architecting or implementing ServiceNow HRSD, including Employee Center and HR Case Management • Understanding of CMDB and CSDM principles and their relationship to ServiceNow applications and services • Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, web services, MID Servers, middleware, and scripted integrations • Deep understanding of ServiceNow platform architecture, data models, security, access governance, integrations, and application design • Strong understanding of infrastructure, networking, security, and enterprise architecture principles • Experience creating and maintaining technical architecture and solution documentation • Ability to evaluate technical tradeoffs and communicate recommendations to technical and business stakeholders • Strong customer-facing communication, presentation, analytical, and problem-solving skills • Ability to provide technical leadership across multiple teams and manage concurrent priorities in a consulting environment • Preferred: ServiceNow Certified System Administrator (CSA) • Preferred: ServiceNow Certified Application Developer (CAD) • Preferred: One or more ServiceNow Certified Implementation Specialist (CIS) certifications, particularly in relevant SPM or HRSD products • Preferred: ITIL Foundation certification • Preferred: Experience implementing ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, AI Agents/agentic solutions, and AI- or ML-enabled workflows • Preferred: Experience leading large-scale ServiceNow implementations, transformations, or modernization initiatives • Preferred: Experience supporting complex enterprise or public-sector ServiceNow environments • Preferred: Experience working in a consulting or other customer-facing delivery environment

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support