Busbud
51 - 200 employees
🛍️ eCommerce
✈️ Travel
🚗 Transport
💰 Venture Round on 2022-11
eCommerce • Travel • Transport
Busbud is the bus travel booking website with the largest coverage, serving millions of departures for travellers worldwide every week. They allow users to search, compare, and book tickets from over 3,900 bus companies, covering more than 20,000 cities across 80+ countries and offering 2. 3 million bus routes.
Customer Experience Analyst
Job not on LinkedIn
🔥 2 minutes ago
Where this job comes from
Posted on Busbud's careers page, not through a job board
First seen by Remote Rocketship 2 minutes ago
Busbud
51 - 200 employees
🛍️ eCommerce
✈️ Travel
🚗 Transport
💰 Venture Round on 2022-11
eCommerce • Travel • Transport
Busbud is the bus travel booking website with the largest coverage, serving millions of departures for travellers worldwide every week. They allow users to search, compare, and book tickets from over 3,900 bus companies, covering more than 20,000 cities across 80+ countries and offering 2. 3 million bus routes.
📋 Description
• Handle internal requests related to passengers, ensuring agility and quality in support • Process ticket cancellations and exchanges • Perform detailed order analyses • Manage and monitor tickets opened by passengers, ensuring resolution within established deadlines • Provide customer service through phone, WhatsApp, email, and other channels • Offer personalized support for new products, address inquiries, and provide assistance • Ensure a positive customer experience with offered solutions
🎯 Requirements
• Customer Service (SAC) experience • Case analysis skills • Experience with multichannel customer support • Strong customer relationship management skills • Intermediate knowledge of Microsoft Office Suite
🏖️ Benefits
• Equity in the company • Flexible hours • Free bus tickets anywhere in the world • Flexible benefits through the Swile card • National health and dental care coverage • Sesc benefits • Scheduled day-offs • Great view in Montreal's Mile End • Hackathons
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