Bilingual Customer Service Representative, Travel Insurance

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Answer incoming client calls and provide professional and empathetic support • Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits • Open claim files and direct clients to the appropriate healthcare providers • Explain travel insurance coverage, including applicable exclusions and maximum limits • Authorize certain medical tests and coordinate required services when necessary • Assist clients throughout the claims process and ensure appropriate follow-ups • Document interactions and transactions in the claims management system • Collaborate with various departments to resolve client requests and complaints • Maintain a high level of customer service in a fast-paced, team-oriented environment

🎯 Requirements

• College diploma or equivalent • Experience in customer service, telecommunications, or claims assistance • Bilingual in English and French to assist clients in both languages • A third language will be considered an asset • Excellent communication skills and professionalism • Strong customer service orientation • Ability to work in a dynamic, team-based environment • Strong computer skills including Microsoft Office and Internet use • Availability from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays • Ability to work a rotating schedule of 32–40 hours per week

🏖️ Benefits

• 3 weeks of vacation • Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, dental, life, and travel insurance • Retirement savings plan • Wellness program including access to a fitness facility, physical activities, and health-related seminars • Opportunities for career advancement and professional development • Financial assistance program for continuing education

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