Bilingual French Customer Care Professional

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $47k - $71k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment • Consult with Card Members to understand their needs, resolve inquiries, and reinforce card membership benefits • Address general and account-specific inquiries, including statements, APR, card replacement, payments, and rewards redemption • Update customer account information • Identify root causes and deliver solutions exceeding Card Members’ expectations • Add value through relevant messaging, product offers, and benefit enrollments • Develop and improve selling skills, including rapport-building, handling objections, closing sales, and retaining customers • Anticipate customer needs and resolve inquiries on the first contact • Meet and exceed customer satisfaction, productivity, sales, quality, and compliance goals • Work evenings and weekends as required in a 24/7 operation

🎯 Requirements

• Fully bilingual in both French and English is a must • Strong written and verbal communication skills • Exceptional ability to connect and engage with people • Analytical and problem-solving skills with strong attention to detail • Quick navigation ability, web-savvy, basic troubleshooting knowledge, and ability to multitask and toggle between screens/tools • Resilience to manage a steady stream of customer calls or chats while balancing performance metrics • Ability to remain positive in difficult situations • Able to type accurately and quickly, multitask, and handle 2 chats simultaneously • Timeliness and reliability • Flexibility and willingness to work in a shift environment • Must have dedicated home office space with strong and reliable internet connectivity • Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship • Successful completion of a background verification check

🏖️ Benefits

• Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

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