Customer Service Representative

Job not on LinkedIn

🔥 23 minutes ago

🇨🇦 Canada – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Consensus Cloud Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt - Consensus Cloud Solutions on 2025-07

Healthcare • SaaS • Artificial Intelligence

Consensus Cloud Solutions is a public company (NASDAQ: CCSI) that started as a digital cloud faxing organization over 20 years ago and spun off from J2 Global (Ziff Davis) in October 2021. It is described as the global leader of digital cloud fax technology and provides solutions that transform unstructured digital documents into secure, advanced healthcare standard HL7/FHIR structured data. The company leverages Natural Language Processing and AI to create analytics-ready data for clinicians, enabling secure handling of healthcare documents and integration with healthcare data standards. It focuses on the healthcare industry, emphasizing secure cloud fax and document-to-data transformation.

📋 Description

• Provide phone and email support to prospective and existing eFax corporate and consumer clients • Handle account setup, logins, technical troubleshooting, billing inquiries, plan changes, cancellations, and general customer care • Deliver exceptional customer support and manage general inquiries and cancellation requests • Escalate complex issues or complaints appropriately • Retain existing customers considering service cancellation via phone or email • Maintain proactive communication regarding open account inquiries • Assist customers with payment collection and payment-method updates • Track, log, and report inbound and outbound customer interactions in internal systems • Maintain thorough knowledge of company offerings, policies, and procedures to diagnose and resolve customer issues • Provide operational feedback and improvement recommendations to management • Perform other assigned duties and responsibilities

🎯 Requirements

• Previous customer service experience is a must (call centre experience is an advantage) • Excellent verbal and written communication proficiency in English is required • Fluency in French is considered an asset • Enthusiastic, friendly, professional, polite, and positive attitude • Empathy, patience, composure, active listening, and other customer service soft skills • Strong attention to detail, follow-up skills, and ability to multitask • PC proficiency and knowledge of MS Word, Excel, and Outlook • Ability to work independently and as part of a team • Must be able to sit for long periods and handle long periods of screen time • Reliable, high speed internet • Not eligible for sponsorship

🏖️ Benefits

• Pre-approved overtime may be available • ESPP • Accrued vacation • Sick time • Holidays • Benefits • Fully remote work within Canada • Reliable, high speed internet requirement

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