Web Hosting Customer Experience Specialist, French – English

🔥 20 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Provide technical support via phone, email/tickets, and chat • Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance • Troubleshoot and resolve advanced website and email issues • Install, configure, maintain, and fix errors for content management systems like WordPress • Explain DNS settings and web design tools in a way customers can understand • Address and escalate pre-sales, sales, and billing inquiries as needed • Schedule and conduct callbacks to ensure a smooth support experience • Deliver an outstanding customer experience and help maintain high satisfaction levels • Support French-speaking customers in their preferred language • Support other tasks or projects as assigned to meet team and business needs

🎯 Requirements

• Experience in a technical support or helpdesk role • Strong troubleshooting skills, especially for websites and email systems • Solid communication skills in English and French, written and verbal • Experience with web hosting platforms is a strong plus • A customer service background or a related tech role is an asset • Ability to work the schedule of 9:00 AM–5:30 PM Eastern Time (Toronto) • Ability to support French-speaking customers in their preferred language

🏖️ Benefits

• Remote-first work, with team members across many countries • Competitive pay, benchmarked against the markets we hire in • Room to grow, with real ownership of your work and support for professional development • Flexibility in how and when you work, within the core hours your team needs • Access to the AI tools you need to do your work, and the room to experiment with them • Equal-opportunity employer • Accommodations for people with disabilities at every stage of the hiring process

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