Social Support Associate, Customer Care Operations

🔥 28 minutes ago

🇨🇦 Canada – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyft

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

📦 Logistics

✈️ Travel

🚗 Transport

💰 Post-IPO Equity on 2021-02

Logistics • Travel • Transport

Lyft is a transportation network company that offers ride-sharing services, allowing users to request rides through a mobile app. Founded in 2012, Lyft connects drivers with passengers, providing a convenient and efficient alternative to traditional taxi services. Lyft is committed to enhancing transportation accessibility and sustainability in urban areas.

📋 Description

• Triage problems from the community and own issue resolution, escalating to designated teams only when necessary • Represent Lyft support on social media and other digital channels • Exercise judgment as Lyft’s support representative • Proactively solve issues and foster trust with customers • Create personalized, positive, and effortless experiences for the Lyft community • Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive support voice • Act as a community advocate for Lyft

🎯 Requirements

• 1+ years of experience in customer service or sales mandatory • 1+ years of experience with social media or communications is a plus • Captivating written communication skills and fastidious attention to detail • Emotional intelligence and experience dealing with people • Strong work ethic and proactive nature • Ability to work independently as well as with a team • Ownership mindset and resolve to follow-through • Time management skills and ability to work independently through ambiguity • Willingness to work a wide range of hours and weekends • Must be based in the Toronto metro area

🏖️ Benefits

• Extended health and dental coverage options • Life insurance and disability benefits • Mental health benefits • Family building benefits • Child care and pet benefits • Access to a Lyft funded Health Care Savings Account • RRSP plan with company match • Provincial observed holidays • Flexible paid time off policy for salaried team members • 15 days paid time off for hourly team members, with an additional day for each year of service • 18 weeks of paid time off for new biological, adoptive, and foster parents • Subsidized commuter benefits • Lyft ride credits

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