Customer Support Analyst – B2B

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Busbud

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

✈️ Travel

🚗 Transport

💰 Venture Round on 2022-11

eCommerce • Travel • Transport

Busbud is the bus travel booking website with the largest coverage, serving millions of departures for travellers worldwide every week. They allow users to search, compare, and book tickets from over 3,900 bus companies, covering more than 20,000 cities across 80+ countries and offering 2. 3 million bus routes.

📋 Description

• Provide technical support to users in the operation of management systems • Log incidents and open support tickets, contributing to corrective activities and service improvements • Guide, train, and clarify technical questions regarding newly implemented or modified features in management systems for other company areas • Handle requests according to predefined priorities, directing complaints to the appropriate solutions • Advise users on the use of the company’s IT systems • Proactively monitor systems and indicators, identifying and resolving issues through reports and analyses • Contribute insights to support the involved areas • Provide support for integrations and APIs • Collaborate with Product and Development teams

🎯 Requirements

• Intermediate knowledge of Microsoft Office Suite • Experience with B2B systems • Knowledge of databases and SQL language • Experience in API consumption and use of support tools such as Postman • Management and creation of support area indicators • Ability to analyze processes and propose improvements to stakeholders • Strong communication skills

🏖️ Benefits

• Equity in the company • Flexible hours • Hackathons • Free bus tickets anywhere in the world • Flexible benefits through the Swile card • National health and dental care coverage • Sesc benefits • Scheduled day-offs