AI Support Engineer

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OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Troubleshoot and resolve complex customer technical issues, including API failures, integration challenges, authentication errors, and production incidents • Debug logs, analyze system behavior, reproduce issues, and provide expert guidance with end-to-end ownership • Become a trusted expert and go-to resource on OpenAI products and platform • Serve as an escalation point, partnering with customers and Engineering to resolve issues and prevent recurring problems • Use scripting and emerging AI capabilities to improve internal tooling and automate operational workflows • Partner with Product and Go-To-Market teams to scale solutions based on customer issue learnings • Identify automation and AI-powered workflow opportunities and implement scalable operational improvements • Provide occasional holiday and weekend on-call support as needed

🎯 Requirements

• 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles • Experience ideally within high-growth technology startups or other fast-paced environments • Comfortable using Codex, ChatGPT, OpenAI API, or emerging technologies to script or engineer code, such as Python • Experience automating repetitive tasks and integrating tools • Expert-level SaaS troubleshooting skills • Ability to rapidly understand new technologies and complex concepts • Polished enterprise communication and composure with high-stakes customers during live incident calls • Proven experience building strong customer and cross-functional relationships to resolve complex issues • Exceptional critical thinking and problem-solving skills • Ability to communicate complex technical issues clearly to customers and internal teams • Ability to adapt rapidly to change and continuously learn • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience

🏖️ Benefits

• Occasional holiday and weekend support on-call coverage, as needed • Immigration and sponsorship support may be provided based on unique circumstances • Reasonable accommodations for applicants with disabilities