Account Executive

🕒 3 days ago

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Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

🏨 Hospitality

💰 $425M Private Equity Round on 2024-04

Logistics • Manufacturing • Hospitality

Buyers Edge Platform is the leading foodservice Digital Procurement Network, powered by data, software, and collaboration. The company is dedicated to revolutionizing the foodservice industry through technology and purchasing power, providing empowerment across the entire foodservice ecosystem, including operators, distributors, and manufacturers. With a focus on reducing costs and streamlining the supply chain, Buyers Edge Platform offers a diverse portfolio of solutions that create efficiency and enhanced visibility, impacting over 200K operator locations across North America and representing over $60 billion in aggregated spend volume.

📋 Description

• Serve as the primary relationship owner for a portfolio of top-tier client accounts • Drive client retention, strategic growth, renewals, upselling, and customer satisfaction • Deliver customer presentations to stakeholders at all organizational levels, including C-suite executives • Provide weekly, monthly, and quarterly business reviews and performance updates • Assess service quality, proactively address issues, and lead resolution efforts • Collaborate with Account Managers and internal resources on pricing, service recoveries, fill rates, compliance, rollouts, optimization, troubleshooting, and quality assurance • Support Finance with billing, invoices, and collections as needed • Document customer activities accurately and promptly in the CRM • Prepare insights, reporting, analysis, and research for customers • Maintain expert knowledge of products, services, and industry trends • Align internal teams on customer goals, KPIs, and long-term strategic objectives • Identify and develop new business opportunities within existing accounts • Use technical tools and data to support customer satisfaction and contract renewals • Collaborate with sales, marketing, and product development teams • Provide feedback on process enhancements and product improvements • Assist with onboarding and training Account Managers • Provide day-to-day guidance, coaching, and performance feedback • Promote a collaborative, high-performing team environment

🎯 Requirements

• Excellent verbal and written communication skills • Strong organizational skills and ability to manage multiple priorities • Availability to manage client needs outside normal business hours as needed • Proficiency with Salesforce • Proficiency with Tableau • Proficiency with Microsoft Office tools, including Outlook, Excel, Word, and Teams • Ability to travel 1-2 times per year • Work sponsorship is not available for this role

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Flexible spending accounts for health and dependent care • Critical illness plan • Accident plan • Voluntary life insurance • Company-paid life insurance • 401(k) plan with company match • Remote work arrangement • Anticipated travel 1-2 times per year