Senior Solutions Architect

🕒 June 16

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C1

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

📋 Description

• Serves as the subject matter expert in a key area such as: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) • Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives • Provides solution consulting, technical architecture and sales support for account opportunities • Provides live demonstrations for customers and sales teams • Develops and maintains technical competency and related certifications for all core products and solutions areas • Performs Strategic Road-mapping Sessions with customers • Participates in User Groups and Conferences as required • May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.) • Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge • Provides timely and accurate deliverables to customers including statements of work and product architectures • Participates in Solution Deliverables at the direction of the Solution Architect. These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models • Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise • Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow • Participating in Solution/Delivery Assurance and Services Handoff Meetings • Ensures productive relationships with manufacturer technical peers • Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

🎯 Requirements

• 7-10 years in Collaboration and Customer Experience • Broad and general knowledge of Collaboration, Customer Experience and Infrastructure • Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions • Subject matter expertise related to SIP and Cloud based Services and architectures • Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. • Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint • Excellent presentation skills • Exceptional customer facing skills • Excellent verbal and written communication skills • Excellent relationship and collaboration skills • Certifications or equivalent experience in area of focus • Ability to work independently with minimal direction resulting in an accurate solution architecture for the client • Able to manage multiple simultaneous work assignments • Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology • Accustomed to working in virtual office environment

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)