Technical Support Analyst

Job not on LinkedIn

🕒 May 15

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Cision

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

📱 Media

B2B • Media • Marketing

Cision is a global leader in media intelligence, offering a comprehensive suite of communications and PR solutions. The company's platform, CisionOne, provides media monitoring, analytics, and relationship management services to help clients understand, influence, and amplify their stories. Cision assists its customers in identifying and connecting with journalists and influencers, distributing meaningful public relations and marketing communications, and measuring their impact. With a range of brands including Brandwatch and PR Newswire, Cision supports PR and corporate communications, brand reputation management, social media insights, and investor relations.

📋 Description

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat • Be a problem-solver that seeks to understand the heart of each client’s issue. • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

🎯 Requirements

• Honesty and integrity – always doing the right thing for our clients • Passion for service and a dedication to client satisfaction • A curious nature that seeks to understand the root of the issue • Focused on delivering on our promises • Willing to do whatever it takes to always bring our best work • Unafraid to move with speed and efficiency to make things happen • A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community • Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) • Prior use of Salesforce or another customer relationship management software • Bachelor’s Degree

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. • Flexible time off for our exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups