Product Support Specialist

Job not on LinkedIn

🕒 4 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

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Cadwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

Healthcare • Manufacturing • Hardware

<Cadwell> is a medical technology company that designs, manufactures, and supports neurodiagnostic, intraoperative neuromonitoring, and sleep diagnostic hardware and software. It provides EEG, EMG, nerve conduction, evoked potentials, neuromuscular ultrasound, IONM, polysomnography and home sleep apnea testing systems, clinical software (Sierra, Arc), cloud data management (CadLink), consumable electrodes and accessories, plus training, education, and technical support for healthcare providers.

📋 Description

• Provide technical support via phone and remote assistance tools • Guide customers through product operation, configuration, and best practices • Troubleshoot hardware, software, and networking issues • Deliver timely, clear solutions and proactively follow up to ensure customer satisfaction • Build deep expertise across the full Cadwell product line • Participate in weekend support rotation and on-call rotation for after-hours escalations • Take on additional responsibilities as the team and business evolve

🎯 Requirements

• Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology • Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred) • Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus) • At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred) • Solid computer proficiency, including familiarity with software platforms, networking, and hardware • Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus) • Strong written and verbal communication skills for explaining technical concepts • Ability to assess problems quickly and deliver practical solutions • Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs • Must be located in PST

🏖️ Benefits

• Flexible location: headquarters in Kennewick, WA or fully remote • Collaborative, mission-driven team that invests in your growth • Work on products that directly impact patient care in clinical neurophysiology and sleep medicine

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