Call Center – FNOL Customer Service Representative

🕒 4 days ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $12 - $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Claims Management Resources, Inc. (CMR)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

🛡️ Insurance

🏛️ Government

🚗 Transport

Insurance • Government • Transport

Claims Management Resources, Inc. (CMR) is a third‑party claims recovery firm that manages property damage claims and cost-recovery billing for utilities and government agencies. For over 35 years CMR has provided recovery services to utility companies and departments of transportation, handling billing, claim processing, and support resources for billed parties. The company positions itself as a low‑risk, high‑reward solution for managing property damage claims and facilitating payments, insurance coordination, and client communications.

📋 Description

• Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL) • Communicate effectively while entering data accurately into a customized database • Report underground damage to locate companies when applicable • Provide outstanding service to customer representatives • Analyze photos and map the correct location • Record FNOL claims used to report damage to clients’ property • May be assigned special projects • Work within a department operating 24/7/365 with multiple schedules

🎯 Requirements

• Must reside in the United States • Applicants residing in California, North Carolina, Washington State, Illinois, and/or Oregon are ineligible • High school diploma or equivalent • 6 months to 1 year of previous customer service call center experience required • Ability to type a minimum of 55 wpm, error free; typing test required • Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches • Advanced phone and verbal communication skills • Active listening skills • Excellent written communication skills • Excellent reading skills; must be able to read and follow a script • Ability to analyze and interpret photos to determine damage • Must establish an appropriate work environment at home • Pre-employment drug screening and criminal background check mandatory • Experience with Microsoft Teams is a plus

🏖️ Benefits

• Tiered Support Bonus System: Level 1 = $105; Level 2 = $150; Level 3 = $205 • FNOL Incentive Program: $10 earned for each qualifying day, paid on the 5th of the following month • Company events celebrating achievements • Volunteer events throughout the year • Healthy work-life balance • Paid time off accrued at 5 hours per pay period, equal to 3 weeks in the first full year • $50/month toward internet service costs • Necessary computer equipment provided • Matched 401(k) • Full menu of benefits • Equal Opportunity Employer

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