Patient Care Representative

🔥 3 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canopy Growth Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

💊 Pharmaceuticals

Manufacturing • Food & Beverage • Pharmaceuticals

Canopy Growth Corporation is a world leading cannabis company dedicated to harnessing the potential of cannabis to enhance lives. With a focus on personal wellness, economic opportunity, and social justice, Canopy aims to demonstrate cannabis as a positive influence in society.

📋 Description

• Contribute to patient intake and coordination through education, triage, and/or appointment booking • Schedule new patient bookings, follow-ups, and rescheduling • Conduct proactive outbound patient engagement to support continuity of care and appointment adherence • Address patient questions and concerns while gathering detailed patient history • Provide medical cannabis education in clinic or remotely via digital platforms and phone • Maintain and evolve messaging and knowledge standards • Provide compassionate, empathetic, direct, strong, and confident communication • Manage inbound and outbound phone and email communications with stakeholders • Perform structured patient triage, assessing patient needs, eligibility, and urgency • Document patient interactions in EMR systems and tracking tools while ensuring compliance with privacy obligations • Support patient-facing events and clinic initiatives, including scheduling, outreach, and follow-up • Meet or exceed defined KPIs and performance metrics • Perform other duties as assigned

🎯 Requirements

• Bilingual in English & French preferred • 3 or more years of relevant work experience preferred • Customer service/Call center experience within Health care and/or hospitality industry is preferred • Experience with clinical databases or EMR systems preferred, but not mandatory • Proficient in English with strong written and oral communication skills • Fluency in French is an asset • Ability to utilize critical thinking and problem-solving skills • Passion, empathy, and emotional intelligence to build relationships and help people improve their health • Must be meticulous, initiative-taking, and able to foster a positive work environment • Strong analytical and thought leadership skills • Ability to function in a fast-paced and rapidly changing environment and adapt positively to changes • Strong listening, communication, and leadership skills • Must be based in Canada

🏖️ Benefits

• extended health and dental coverage • paid vacation • participation in our employer-supported retirement savings program • ongoing professional advancement opportunities • learning opportunities