Customer Success Operations Specialist

Job not on LinkedIn

🔥 17 minutes ago

🇨🇦 Canada – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardata

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Cardata is a software company that provides an end-to-end vehicle reimbursement platform for businesses whose employees use personal vehicles for work. Their SaaS products include GPS-based mileage tracking, automated, tax-compliant reimbursement programs (FAVR, TFCA, CPM), insurance verification and direct deposit payments, plus reporting and analytics to optimize costs and compliance. Cardata serves enterprise and SMB clients with B2B solutions integrated with expense systems like SAP Concur.

📋 Description

• Meet with Product at the end of each sprint to understand completed work, release timing and customer benefits • Translate release notes into practical training for Customer Success and Support • Help CSMs explain new-feature value and identify adoption opportunities with existing customers • Monitor questions to identify knowledge gaps and develop training, coaching or resources • Review and verify internal documentation in Guru • Plan and manage communications to drivers, admins and customer contacts using Mailchimp • Demonstrate new features through webinars and training sessions and answer usage questions • Partner with Product Marketing on emails, webinars, guides and certifications • Share customer insights with Product Marketing and brief the CS team on campaigns • Develop live and self-serve training with the Implementation Specialist using Loom and Navattic • Identify Support ticket trends and translate them into insights for Customer Success and Product • Bring recurring customer questions, feedback and adoption barriers to Product • Turn repeated questions into videos, guides and one-pagers and improve them based on usage

🎯 Requirements

• 3-5 years of experience in Customer Success Operations, customer enablement, customer education or a related role • Ability to learn a product in depth and explain complex features clearly to internal teams and customers • Experience developing and delivering training, product demonstrations and written enablement materials • Hands-on experience with Mailchimp or a similar platform for building, segmenting and sending customer communications • Strong writing, facilitation and project management skills • Ability to coordinate work across several teams • Ability to use customer feedback, support trends and recurring questions to identify training or documentation needs • Experience with Guru, Loom or Navattic is an asset • Experience with Gainsight, Zendesk and HubSpot is an asset

🏖️ Benefits

• Remote work and flexible working hours • Mentorship and development opportunities • Extended medical & dental benefits • Healthcare spending account • $3,000 annual Health and Wellness Spending Account • Employee assistance program (EAP) • Flexible (Unlimited) Time Off with no annual cap on vacation