Employee Relations Partner III

🕒 July 14

🇺🇸 United States – Remote

💵 $72.2k - $115.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

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Logo of CareSource

CareSource

1001 - 5000 employees

Founded 30+ years

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Serve as a strategic advisor on employee relations to business leaders, HR Business Partners, and Centers of Excellence • Provide expert guidance on employee relations, employee issues, people initiatives, and organizational effectiveness • Create and implement positive employee relations strategies and practices • Proactively identify risks, recommend solutions, and foster a fair, respectful, and compliant work environment • Drive proactive change management and adoption efforts for key functional and enterprise initiatives • Resolve complex employee relations matters with sound judgment, discretion, urgency, and effectiveness in ambiguous situations • Advise business leaders on policy interpretation, performance management, risk assessment, and performance standards • Coach leaders to handle routine employee issues independently, including drafting communications and maintaining documentation • Conduct timely, thorough, and well-documented investigations; assess findings, identify root causes, and recommend next steps • Analyze employee engagement metrics, case trends, and exit data to guide decisions and develop action plans improving satisfaction and retention • Use authorized AI-enabled tools to enhance communications, documentation, workflows, and employee relations processes while maintaining confidentiality and compliance • Design, update, and deliver employee relations training in person and virtually • Perform other job-related duties as requested

🎯 Requirements

• Bachelor's degree in human resources or a related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • Five (5) years of experience dealing with a variety of complex employee relations issues at multiple levels within an organization required • Experience partnering with HR Business Partners, CoE's and senior leaders, including C-suite executives preferred • Experience supporting organizational change management initiatives and enterprise-wide programs preferred • Experience using AI-enabled tools to support employee communications, documentation, workflow efficiency, and process improvement in HR or employee relations environments preferred • Excellent written, oral, presentation, and interpersonal communication skills • Ability to work independently and collaboratively in a team environment • Effective time management and multitasking skills, including the ability to anticipate and adapt to changing priorities • Up-to-date knowledge of employment laws, workplace trends, and employee relations best practices across multiple states • Strong critical thinking, judgment, and decision-making skills • Strong organizational skills and attention to detail • Ability to operate effectively in ambiguous situations and navigate complex issues with professionalism and confidence • Ability to work with a strong sense of urgency while managing sensitive and complex employee relations matters • Strong conflict management, investigation, and problem-solving skills • Executive presence and the ability to influence, coach, and collaborate effectively with leaders at all levels, including senior executives • Ability to build leader capability by providing practical coaching, tools, and guidance that enable managers to independently address routine employee issues, documentation, and communications with confidence and consistency • Strong understanding of HR information systems and data analytics • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, Copilot and other approved Artificial Intelligence (AI) tools • Ability to develop and facilitate employee relations training topics for audiences at all organizational levels • PHR / SPHR or sHRBP certification preferred • General office environment; may be required to sit or stand for extended periods of time

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Comprehensive total rewards package • Employee well-being support

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