Manager, Application Production Support

Job not on LinkedIn

🔥 8 hours ago

🇺🇸 United States – Remote

💵 $94.1k - $164.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CareSource

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CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Lead application production support operations to ensure application stability, availability, and performance • Manage and develop application support staff • Oversee production incident resolution and problem management activities • Monitor service performance and drive continuous improvement initiatives • Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness • Ensure compliance with organizational, security, regulatory, and IT service management requirements • Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership • Perform other job-related duties as requested

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • Seven (7) years of information technology experience required • Three (3) years of leadership experience preferred • Experience supporting enterprise applications and production environments required • Experience with IT service management practices, including incident, problem, change, and release management required • Experience leading complex issue resolution and continuous improvement initiatives required • Healthcare or managed care experience preferred • Effective leadership and employee development skills • Strong analytical, problem-solving, and decision-making abilities • Strong verbal and written communication skills • Ability to effectively collaborate with business and technical stakeholders • Knowledge of application production support and IT service management practices • Ability to manage multiple priorities and meet deadlines • Strong organizational and project coordination skills • Knowledge of healthcare technology, security, and regulatory requirements • Ability to drive process improvement and operational excellence • ITIL Foundation, ITIL Managing Professional, or comparable information technology service management certification preferred • Relevant technical, cloud, database, security, or service-management certifications preferred • May be required to work additional hours and/or outside normal business hours as needed • Participation in an on-call or production escalation rotation may be required

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Comprehensive total rewards package • Employee total well-being support • Travel is not typically required

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