Customer Care Associate

🔥 16 minutes ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

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Carewell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

💰 $25M Venture Round on 2021-05

Healthcare • Food & Beverage • Logistics

Carewell is a trusted medical supply store that offers a wide range of products for caregiving needs. The company provides essentials such as incontinence supplies, nutrition products, personal care items, first aid and wound care, and mobility equipment. Carewell emphasizes customer support, offering 24/7 assistance and convenient delivery options, including autoship services. The store also provides resources and guides to help caregivers make informed decisions about the products they need, serving both individual customers and bulk orders for larger needs.

📋 Description

• Provide top-tier service to support family caregivers • Help, support and care for customers through quality conversations and customer service experiences • Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation • Ensure every customer feels valued and supported • Build customer relationships based on trust, kindness, and reliability • Recommend products that best serve customers’ interests • Practice active listening, clarify information, and diffuse tension for upset customers • Participate in ongoing training and learning opportunities • Utilize software, databases, scripts, and tools appropriately • Adhere to company policies and procedures • Achieve CSAT average of at least 4.5, Autoship & Cross-Sell Pitch Rate average of at least 80%, AHT of 6.2 minutes or less, and Q.A. Score average of at least 80% • Complete mandatory two-week training, Monday-Friday, 9am-6pm EST, December 7th-18th • Work one of the listed post-training shifts: Monday-Friday 9am-6pm EST; Tuesday-Friday 11am-8pm EST plus Saturday 9am-6pm EST; or Sunday-Thursday 9am-6pm EST

🎯 Requirements

• Must be located in Ontario, Canada and authorized to work in Canada without employer sponsorship • 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers • Proven history of strong service attitude (volunteer experience, passion projects, etc) • Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice • Proficiency with computer skills, strong typing skills, and experience in multitasking • Reliable access to a private, secure, quiet workspace • Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet • Must be legally authorized to work in Canada; employer sponsorship is unavailable • Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, December 7th-18th • Bilingual, fluent in both English and Spanish is highly desirable, but not required • Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.) is a bonus • Experience working in a high-volume contact center environment is a bonus

🏖️ Benefits

• The ability to work 100% remotely • 10 days accrued vacation • Holiday pay, with premium pay for working on the holiday • Ongoing training and learning opportunities

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