Patient Support Customer Service Representative – Part Time Evenings

🕒 August 30

🇺🇸 United States – Remote

💵 $13 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CareXM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2020-12

Healthcare • SaaS • B2B

CareXM is a care coordination partner that provides nurse triage, patient engagement, and medical answering services tailored for home-based care and provider organizations. Their platform offers 24/7 nurse triage (<35s avg speed to RN), proactive outbound patient engagement, AI-powered documentation, EMR integrations, and telemedicine support to reduce clinician burden, standardize workflows, and improve reimbursement alignment. CareXM supports thousands of provider organizations nationwide and leverages data from 2M+ annual interactions to inform operations and care delivery.

📋 Description

• Answer incoming calls from patients and their families • Provide support and information about healthcare services • Triage calls and route them to the appropriate department • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure their satisfaction • Provide dedicated after-hours assistance to patients navigating their care • Take inbound calls, answer foundational questions, and ensure families receive clear next steps • Complete a brief skills assessment if selected

🎯 Requirements

• Must be 18 years or older • High school diploma or GED • 6+ months of customer service experience • Basic computer skills • Strong verbal and written communication skills • Ability to work independently and as part of a team • Ability to handle stressful situations • Willingness to learn and grow • Must be able to pass a background check for pre-employment screening • Personal computer for work, subject to configuration standards confirmation • Internet connection; satellite broadband and mobile hotspots are not permitted • Webcam • Windows 11 or Mac OS 15 (Sequoia) or newer • CPU: 2.5 GHz • RAM: 6GB • Separate, quiet, professional personal workspace free from distractions and maintaining confidentiality

🏖️ Benefits

• Paid training • Paid time off • Bonus program • 401(k) plan • Life insurance • Employee assistance program