Principal Architect

🔥 17 minutes ago

🇨🇦 Canada – Remote

💵 $180k - $202k / year

⏰ Full Time

🔴 Lead

🏛️ Architect

👻 Ghost score 0%

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Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Lead the architecture and technical delivery of Amazon Connect and AI agent solutions end to end • Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock • Engineer prompts and tool-calling integrations, authentication flows, and hallucination guardrails • Implement voice AI barge-in, fallback, and error-recovery behavior; validate with trace analysis • Optimize inference cost and latency through model selection, prompt caching, and token budgeting • Diagnose AI agent performance using observability tooling, CloudWatch, contact flow logs, transcripts, spans, tool executions, and token usage • Build multilingual, intent-based NLU and SSML-tuned voice experiences • Build Amazon Connect contact flows, Cases, Tasks, Contact Lens, routing, outbound campaigns, analytics data lakes, and QuickSight dashboards • Support migrations from Avaya, Genesys, Connect, and NICE platforms • Build Agent Workspace experiences, CRM integrations, and serverless event-driven backends • Author infrastructure as code and maintain CI/CD pipelines and automated test suites • Implement phased production rollouts, deployment runbooks, monitoring, alerting, security, and compliance controls • Work with customer engineering teams, run technical sessions, demonstrate work, and lead knowledge transfer • Own architecture decisions, perform code reviews, mentor engineers, and contribute reusable practice assets • Support pre-sales through proof-of-concept demos and technical estimates • Lead a 5–10 person team and provide technical direction • Own delivery planning, risk management, technical escalations, and delivery quality

🎯 Requirements

• 10+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale • Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack • Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling • Strong Python, Typescript/Node.js, Javascript, and React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions) • Experience with docker containers, web applications, databases (i.e. DynamoDB, SQL, Aurora) • Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns • Understanding of RAG concepts and LLMOps • Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack • Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with both client engineers and C-suite members • Current legal authorization to work in the country where this position is located; Caylent cannot sponsor visa or work permit applications • AWS certifications, contact center migration experience, contact center operations fluency, and consulting or client-delivery background are preferred qualifications

🏖️ Benefits

• 100% remote work • Equitable Life - Hybrid Plan • 100% Premium Coverage for the employee and dependents • 4% Pension match (employer contribution) • Unlimited Vacations • Sick Leave • Paid Holidays • Parental Leave • Competitive stock options plan • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

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