Customer Value Architect

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

👻 Ghost score 0%

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Mindbridge

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2004

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).

📋 Description

• Translate the operating-model strategy created with the Forward Deployed Process Engineer into ongoing customer rituals, success checkpoints, enablement plans, and business reviews • Embed MindBridge into recurring customer workflows and help define how teams review insights, assign actions, measure outcomes, and sustain usage • Build scalable adoption motions beyond the initial use case, entity, or team • Design persona-based adoption plans for executive sponsors, process owners, audit leaders, finance leaders, analysts, and operational users • Partner with Customer Education to package enablement paths, workshops, office hours, templates, and reusable adoption assets • Identify adoption friction and coordinate the appropriate internal response • Help establish internal champions, governance rhythms, and centers of excellence • Create executive-ready value narratives communicating progress, outcomes, risks, and expansion potential • Facilitate customer business reviews and executive value conversations with Account Management • Equip customer champions with stories, metrics, and materials to advocate for MindBridge • Translate operational wins into board, CFO, Controller, CAE, and Audit Committee-relevant language • Partner across FDPEs, Project Managers, Account Managers, Success Engineering, Product, Education, and Support • Codify adoption motions, value stories, customer playbooks, use-case patterns, executive narratives, templates, operating guides, and internal playbooks • Build a value intelligence loop to improve future implementations, transformations, and customer outcomes

🎯 Requirements

• Strong experience in customer success, value consulting, transformation consulting, audit transformation, finance transformation, or enterprise SaaS adoption • Ability to translate customer business objectives into measurable outcomes, adoption plans, and executive value stories • Strong understanding of finance, audit, risk, controls, assurance, or financial operations • Experience working with enterprise customers and complex stakeholder environments • Ability to influence executive sponsors, operational leaders, and day-to-day users • Strong change-management instincts and ability to drive adoption through practical operating rhythms • Analytical mindset with comfort interpreting usage, adoption, value, health, and risk signals • Strong cross-functional collaboration skills across Services, Success, Sales, Product, Support, and Education • Ability to operate in ambiguity while creating structure, accountability, and repeatability • 7+ years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics • Demonstrated experience driving adoption, value realization, or business transformation in complex customer environments • Experience working with executive sponsors and senior business stakeholders • Strong written and verbal communication skills, including executive-facing storytelling • Familiarity with audit, finance, accounting, risk, controls, or enterprise data workflows • Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related field • Fulfill requirements necessary to obtain full background check

🏖️ Benefits

• May be eligible for bonus awards