Care Coordinator

Job not on LinkedIn

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $40k - $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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CBI Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

CBI Health is a Canadian network of rehabilitation and allied health clinics providing physiotherapy, massage therapy, chiropractic care, concussion care, occupational therapy and a range of injury rehabilitation services (sports, personal injury, motor vehicle and workplace injury support). With locations across Canada it serves patients directly through clinic appointments and central booking, and also partners with employers, funders and other clinics to deliver coordinated care.

📋 Description

• Report directly to the Team Lead • Work closely and collaboratively with referral sources, clinics and other stakeholders to manage referrals • Review funder case documentation for completeness and request missing information • Screen referrals for potential conflicts of interest • Schedule assessments and treatments and confirm clients in the scheduling system • Upload referral and medical information and complete client profiles in Central Office and ClinicMaster • Complete files and follow up with referral sources for missing information • Follow CBI Health best practices and privacy policies • Collaborate with the Team Lead to resolve execution gaps and identify improvement opportunities • Communicate with clients and funders about scheduling and information management • Answer phones, take messages and provide timely follow-up • Maintain knowledge of privacy, confidentiality and code of conduct policies • Develop relationships with referral sources and understand their needs • Facilitate navigation of service offerings with referral sources and clinical teams • Meet or exceed funder referral requirements and operational efficiency targets • Communicate barriers to achieving KPIs to the Team Lead

🎯 Requirements

• At least 2 years’ previous experience in a customer service role • Post-secondary education in medical office / business administration, or equivalent • A track record of successful experience in client experience in a multi-site booking • High level of attention to detail and an organized approach to general administration • Passion for combining a commitment to organizational and operational efficiency with innate desire to help others • The ability to work well in a team environment, handle multiple assignments and meet deadlines • Adaptability to changing priorities • The ability to work in both English and French is an asset

🏖️ Benefits

• Continuous learning and skills development, including management opportunities • Competitive compensation • Comprehensive benefits and rewards package • Group health, dental and vision benefits, paid 100% by the employer • Accommodations throughout the hiring process

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