OEM Account Manager

🔥 43 minutes ago

🇨🇦 Canada – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Manage business relationship and program service delivery tied to the agreed upon statement of work • Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client-facing engagements • Collaborate with clients on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentation, communication, and approval of OEM program invoices • Serve as escalation point for program-related inquiries involving enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Negotiate project resources, deliverables, and cost • Identify new OEM business opportunities with existing clients and facilitate executive-level engagements • Compile forecasting, planning, modeling, invoice presentations, and related finance activities • Interface with client and internal contract teams for buy-sells, conversions, terminations, and change administration • Develop, implement, and maintain processes and program service levels with internal teams • Support resolution of issues requiring cross-functional operational or technical teams • Manage contract renewals for assigned programs • Assist with OEM Guidebooks for Field Sales • Partner with product and technology teams on feature development, prioritization, and defect fixes • Manage new SOW and change request development, approvals, and execution • Ensure compliance with client technical requirements • Collaborate on installation and ongoing support training for new features • Support pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support • Provide program dashboards showing program status and performance

🎯 Requirements

• 5-10 years software project, program, and/or engagement management • 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financials • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Expert with MS Word, MS Excel, MS Project and Visio • Experience working with Auto Manufacturer dealer retail programs • Knowledgeable on CDK applications • Minimum: Bachelor’s or equivalent experience • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship