Bilingual Nurse Case Manager

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🕒 June 25

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide support to patients and health care providers by offering information on the Patient Support services • Assist patients and caregivers in conducting assessments related to Patient Support services • Act as a liaison between patients, families and health care providers related to medication access • Address general inquiries regarding program services, disease states, or product related queries • Offer continuous support on disease states or product-related questions to ensure patient adherence • Refer the patient to their healthcare providers for clinical questions beyond program materials • Document patient information and interactions within the electronic patient record • Conduct ongoing file review and updates to reflect patient journey • Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting • Collaborate with the reimbursement specialist and the physician to secure funding for patients’ therapies • Ensure patient services are coordinated and tracked, according to KPI’s • Participate in specialized training sessions for specific therapies provided by the pharmaceutical team • Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed • Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution • Maintain clear communication with the manager, team and the client regarding the management of patient cases • Assist in the training process of new Nurse Case Managers and provide feedback on protocols

🎯 Requirements

• A Diploma in health care or a related field, with a preference for Bachelor’s degree • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment • Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields • Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry • Fluency in French and/or English may be required depending on program and geographic location.

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive suite of benefits focusing on wellness aspects • Support for working families, including backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Variety of training programs and professional development resources • Opportunities to participate in mentorship programs and volunteer activities