Nurse Case Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Review patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing • Execute clinical and operational procedures supporting patient enrollment, therapy coordination, case progression, and access to prescribed treatment • Audit case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps • Evaluate therapy access barriers, coverage issues, and coordination risks for escalation and resolution • Interpret program protocols, product guidance, and operational requirements for patients, providers, and internal teams • Coordinate with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration • Uphold adverse event reporting, documentation controls, and communication standards aligned with clinical, quality, and regulatory expectations

🎯 Requirements

• Diploma in health care or a related field • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment • Knowledge of clinical operations, care coordination, and case management processes • Knowledge of patient support program workflows and therapy access pathways • Knowledge of clinical documentation, record maintenance, and audit requirements • Knowledge of treatment protocols, therapy administration support, and patient education practices • Knowledge of reimbursement navigation, coverage processes, and funding support activities • Knowledge of adverse event reporting, quality controls, and compliance standards • Ability to accurately interpret clinical, operational, and reimbursement-related information • Ability to evaluate case status, service risks, and barriers to therapy access • Ability to validate documentation and maintain accurate case records • Ability to coordinate across patients, providers, pharmacies, clinics, and internal teams • Ability to communicate complex care and program information clearly and professionally • Ability to stabilize case progression through timely follow-up, escalation, and issue resolution • Ability to audit case activities and identify process or documentation-quality gaps • Ability to uphold confidentiality, quality expectations, and regulatory requirements

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities