Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Manage a dedicated caseload in compliance with service level agreements and turnaround targets • Complete daily administrative tasks, including timely responses to emails and telephone calls • Assess claims based on contractual, medical, and vocational barriers • Develop relationships with plan sponsors, plan members, treatment providers, and internal partners • Drive cases toward successful return to work or job resolution • Write letters communicating pertinent benefit-related information using analytical reasoning • Listen and communicate with plan members with resiliency, emotional intelligence, and compassion • Deliver difficult claims-related decisions

🎯 Requirements

• Bilingualism in English and French is an asset; required for successful candidates in Québec supporting clients from other provinces • College or university degree in a healthcare program or equivalent work experience is an asset • Ability to make meaningful decisions efficiently under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled handling incoming and outgoing calls • Excellent organizational and prioritization skills • Resiliency, emotional intelligence, compassion, analytical reasoning, and problem-solving skills

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days in Canada • Statutory leaves of absence • Learning and career growth support • Inclusion and well-being support