District Service Manager – Warranty

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Improve customer retention through customer satisfaction processes related to warranty administration, out-of-warranty compromises, field actions, and training. • Develop and execute business plans to achieve district targets for warranty waste and customer participation in goodwill. • Manage the use of the courtesy transportation program and support the elimination of warranty waste. • Ensure dealers apply service policies and procedures, CSI, and Goodwill/Policy guidelines. • Ensure dealers have effective processes for repeat repairs, customer management, and safe vehicle delivery. • Assist dealers in escalating files to TAC or Field Service Engineering. • Occasionally meet with end customers to resolve compliance, warranty, and field action issues. • Support corporate audits, close-out meetings, and the implementation of corrective actions. • Administer Warranty Labour Rate (WLR) reviews and audits and ensure compliance with Minimum Training Standards (MTS). • Organize and present regular meetings on district activities and performance. • Support cross-functional and special initiatives as required, and work with the legal team on relevant matters.

🎯 Requirements

• Strong communication and leadership skills. • Superior analytical capabilities and excellent decision-making skills. • Ability to work independently and within cross-functional team environments. • Valid driver’s license. • Bilingual (written and spoken). • Willingness to travel. • Regular face-to-face contact with dealers. • Bachelor’s degree, preferably in business or marketing. • Must not require GM immigration sponsorship, now or in the future.

🏖️ Benefits

• Paid time off, including vacation days, statutory holidays, and additional leave benefits for maternity, paternity/parental, and adoption leave. • Medical, dental, and vision coverage, including a health spending account and a wellness-related premium. • Life insurance plans for you and your family. • Company and matching contributions to a defined contribution retirement plan. • GM vehicle purchase program for you, your family, and your friends.