Personal Care Specialist – Team Lead

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $63k - $98.9k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Support the daily operations of the Personal Care Specialist team under the direction of a District Manager • Coordinate team activities and optimize operational efficiency • Serve as a resource and coach for team members • Ensure the team is online, available, and adhering to schedules • Distribute tasks and facilitate rapid issue/escalation resolution • Respond to operational, copay, and FOC-related questions and escalations • Monitor operational KPIs, including call wait times, task delays, and queue management • Run team meetings and 1:1s and manage performance-gap interventions • Conduct AE and Genesys audits • Collaborate with the District Manager on hiring, engagement, and resource optimization • Provide direction and guidance to team members • Assist with holiday and vacation management • Monitor and manage BioScript spreadsheets, task lists, and records • Share best practices and identify efficiencies in daily processes • Report issues and challenges to the District Manager • Support operational transitions and new initiatives • Coordinate team engagement and morale

🎯 Requirements

• Minimum 3 years experience as a Personal Care Specialist or relevant patient support/case management experience • Recognized expertise and respected by peers within PCS function • Experience in operational and team coordination preferred • Proven ability to manage stressful situations and multitask • Solution-oriented mindset and resourcefulness • Excellent interpersonal and communication skills • Track record of coaching/mentoring others • Available to work within assigned region • Background in healthcare operations, customer service, or clinical support is an asset • Strong organizational skills and attention to detail • Effective time management and ability to set priorities • Ability to analyze operational challenges and suggest improvements • Strong customer focus and team engagement skills • Proven problem-solving and critical thinking abilities • Ability to communicate clearly both orally and in writing • Ability to work collaboratively with DMs and other teams • Commitment to upholding and optimizing PCS team best practices • Bachelor's degree in nursing, pharmacy, public health, health administration, or a related field, or equivalent experience required • 2+ years of experience in specialty pharmacy, patient navigation, case management, or a related field required • HIPAA or applicable compliance training required • Certification in quality management, auditing, process improvement, pharmacy operations, healthcare quality, or equivalent preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process