Program Coordinator

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Coordinate standard and selected non-routine patient and customer support requests • Support case intake, documentation, and follow-through activities • Monitor service workflows, queue activities, and transaction quality • Collaborate with internal stakeholders, external partners, and service providers to resolve inquiries and remove barriers • Maintain data integrity across service systems and reporting tools • Escalate complex issues, service risks, and unresolved exceptions • Drive workflow improvements and digital process adoption

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required • Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process

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