Program Manager – Rare Disease

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $76.2k - $119.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Oversee associates handling calls, providing customer service, documenting requirements, and managing follow-up calls • Monitor staff performance to assess training needs and requirements • Provide input for scheduling to ensure adequate staffing and recommend operational changes • Assist with quality assurance and quality improvement initiatives • Manage projects including reimbursement programs, compliance and education-based programs, and clinical patient support programs • Implement assigned call centre projects • Design and develop new projects, including protocols, resource allocation, and databases • Evaluate project strengths, weaknesses, and improvement opportunities • Produce project-related reporting • Participate in client meetings • Manage daily and ongoing client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Report all Adverse Events to assigned units/departments • Perform other duties and tasks as required

🎯 Requirements

• Minimum University Degree in Business Administration, Science or equivalent experience • Science / healthcare background an asset • Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries • Strong client management experience an asset • Minimum 2 years’ experience in project or program management • Minimum 2 years of People management experience • Experience in reimbursement considered an asset • RN/RPN designation an asset and may be required by specific programs • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to communicate effectively both orally and in writing • Effective interpersonal and leadership skills • Effective organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills; ability to resolve issues effectively and efficiently • Excellent presentation skills • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs • Ability to work with unilingual English-speaking customers, patients or peers from cross-functional teams • Bilingual is an asset

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process