Customer Support Specialist

🕒 October 20

🏄 California – Remote

🏄 California – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centric Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 $24M Series D - Centric Software on 2014-07

Consulting • Food & Beverage • Logistics

Centric Software is an enterprise SaaS company that provides product lifecycle management (PLM) and retail planning solutions for brands, retailers and manufacturers. Its modular offerings — including Centric PLM, Centric Planning, Centric Pricing & Inventory, Centric Market Intelligence, Centric Visual Boards and Centric PXM — help organizations accelerate time-to-market, optimize assortments, pricing and inventory, and deliver AI-driven product content and market insights. Centric’s platform is used by fashion, retail and consumer goods companies to improve collaboration, increase margins, reduce inventory and support sustainability and compliance goals.

📋 Description

• Respond to customer enquiries by email, chat and phone • Provide accurate, step-by-step customer guidance • Troubleshoot software issues and escalate complex cases to Professional Services, Customer Success, Product Support or DevOps • Monitor escalated tickets and follow up to ensure timely resolution • Educate customers on product features, workflows and best practices • Maintain the internal knowledge base and external help centre documentation • Share customer feedback and recurring issues with Product and Customer Success teams • Meet or exceed support performance measures, including ticket volumes, first response time, resolution time and customer satisfaction scores

🎯 Requirements

• 3-5+ years of experience in customer support, service desk or help desk work, preferably in SaaS or technology • A degree in computer science, business, IT or a related field, or equivalent experience • SQL skills • Excellent communication and problem-solving skills • Strong technical aptitude and ability to learn software quickly • Knowledge of cloud solutions, data integration, business intelligence and supply chain concepts • Familiarity with Zendesk, Jira or Salesforce • Strong organisation and attention to detail • Patient, empathetic and customer-focused approach • Ability to collaborate effectively in a fully remote team • Strong English communication skills

🏖️ Benefits

• Bonus eligibility • Medical coverage • Dental coverage • Vision coverage • Paid time off • Comprehensive benefits package, subject to applicable plan terms and eligibility requirements