Customer Support Specialist

Job not on LinkedIn

🕒 October 20

🇺🇸 United States – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oneleet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

📋 Compliance

🔒 Cybersecurity

☁️ SaaS

Compliance • Cybersecurity • SaaS

Oneleet is a security and compliance SaaS platform that helps companies achieve and maintain audit-ready posture for frameworks like SOC 2, ISO 27001, HIPAA and GDPR while delivering real, continuous cybersecurity. The platform unifies controls, policies, evidence collection, and automated security tooling (attack surface monitoring, code scanning, vulnerability management) and pairs automation with expert services such as penetration testing and vCISO to both pass audits and reduce actual risk. Oneleet is designed to integrate with existing developer and cloud stacks and to turn remediation work into documented compliance evidence.

📋 Description

• Monitor and respond to customer questions across Slack shared channels and the support ticket queue • Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries • Triage incoming requests and route escalations to the right internal team with full context documented • Send timely holding responses on escalations • Log and tag all interactions accurately in Pylon • Identify recurring issues and contribute answers to the internal knowledge base • Collaborate with Security Program Managers, Customer Success, and Engineering to resolve customer issues efficiently • Help build Oneleet’s customer support function and shape support processes

🎯 Requirements

• 2+ years in a customer-facing support or success role at a SaaS company • Exceptional written communication — clear, concise, and warm under pressure • Comfortable managing high volume across multiple channels simultaneously • Strong organizational instincts • Self-directed and able to work autonomously in a fully remote environment • Available to work PST hours, specifically 9am PST - 7pm PST • Familiarity with compliance frameworks (SOC 2, ISO 27001) or willingness to learn quickly • Experience with Pylon, HubSpot, or Slack-based support workflows • Prior experience at an early-stage or high-growth startup

🏖️ Benefits

• Comprehensive health & wellness benefits • 20 days PTO per year • 8 floating holidays • Remote work culture • Team off-sites in stunning places (Amsterdam, Italy, etc.) • Competitive compensation • Equity