Claims Manager

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ChangeMakers

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🏥 Healthcare

📦 Logistics

Marketing • Healthcare • Logistics

ChangeMakers is a Canadian-based communications and consulting firm that helps organizations anticipate, navigate, and create change through PR and reputation management, social impact consulting, marketing and advertising, and organizational change management. The agency also provides specialized support for agribusiness and international trade, health-sector communications, data intelligence and crisis response, and offers training and reputation measurement tools. ChangeMakers works with corporate, public sector and nonprofit clients across North America to build trust, drive impact, and manage high-stakes communications and stakeholder engagement.

📋 Description

• Support the Claims Helpers as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings. • Help ensure Claims Helpers have access to wellness supports and any support required to meet equipment and organizational needs. • Provide oversight and leadership in supporting a team of Claims Helpers. • Help ensure the Claims Helpers provide effective support and assistance to Claimants. • Work closely with the Co-Leads to support Castlemain policies, training, and mentorship that contributes to building an inclusive working environment. • Acts as an escalation support to Claim Helpers, while also having the ability to assist Claimants in completing Claim Forms. • Ability to work both independently and collaboratively in a virtual team environment that encourages equal contribution and diverse perspectives. • Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the FNCFSJP Settlement Claims Process. • Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions. • Follow key milestones and remain up to date on information regarding the settlement.

🎯 Requirements

• 5+ years of experience in project management • Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma • An in-depth understanding of colonial policies and the impacts of colonization on Indigenous peoples and communities • Strong interpersonal skills • Ability to clearly communicate complex information pertaining to the Parties, classes and overall Settlement. • An understanding the governance structure of Indigenous communities. • In-depth experience and understanding of Indigenous history, peoples and culture • Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.

🏖️ Benefits

• health, dental, life, and disability insurance • Employee Assistance Program • Flex Health Spending Account under MyHSA • cell phone benefit • 3 weeks of vacation to be accrued