IT Support Technician II

🕒 October 6

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Cherokee Federal

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Cherokee Federal is a U. S. federal systems integrator and government contractor that empowers mission success for more than 60 U. S. federal agencies. With a global workforce of over 5,000, it delivers advanced technology (cloud, cybersecurity, data & analytics), health services, intelligence analysis and operational support, logistics and sustainment, mission-critical manufacturing, program and engineering technical services, and dynamic contracting solutions to support federal priorities and national security. Cherokee Federal is part of Cherokee Nation Businesses and focuses on mission-focused, U. S. -made solutions.

📋 Description

• Support the IHS PATH EHR MTK Team • Set up, configure, and tear down Mobile Training Kits on location, including hardware assembly and software installation • Image devices and ensure proper system configuration • Establish network connections and verify connectivity for MTKs • Install required applications and troubleshoot hardware and software issues • Verify kit inventory accuracy and maintain detailed records • Report MTK setup, incident, request, and issue status to the IT Logistics Manager • Coordinate with IHS entities to resolve technical issues and ensure successful MTK deployments • Troubleshoot, prioritize, research, and document user problems in tickets • Escalate unresolved issues to the appropriate higher-tier team according to escalation guidelines • Provide end-user support for MTK hardware, software, and peripherals • Receive and inspect incoming shipments for quality and accuracy; document discrepancies • Package parts securely for outgoing shipments • Keep the work area clean and organized

🎯 Requirements

• An active Public Trust or the ability to obtain a Public Trust is required for consideration • Bachelor’s Degree in Information Systems, business, Communications or a related field is preferred, or four (4) to six (6) years of equivalent experience • Must possess a valid PIV or the ability to acquire one at the start of employment • Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best practices • Experience working in an IHS environment • Microsoft applications (Excel, Word, PowerPoint, etc.) • Strong technical skills in hardware setup, networking, software installation, and Microsoft Office applications • Ability to stand and walk 1/3 to 2/3 of the time • Ability to talk or hear; use hands and fingers to handle and feel; close vision; color vision; depth perception; ability to correct and adjust focus • Ability to lift and move up to 100 pounds • Must pass pre-employment qualifications of Cherokee Federal

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Other possible benefits as provided • Cherokee Federal is a military-friendly employer • Veterans and active military transitioning to civilian status are encouraged to apply