Operations Manager – Government

Job not on LinkedIn

🕒 April 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CI Azumano Travel / Business

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1959

✈️ Travel

🤝 B2B

💼 Consulting

Travel • B2B • Consulting

CI Azumano Travel / Business is a travel management company specializing in business travel and corporate travel management. With a focus on providing tailored solutions, they leverage a combination of technology and expert consulting to help small and mid-sized businesses maximize their return on investment in travel. CI Azumano emphasizes cost efficiency, risk management, and enhancing the traveler experience through customized services and continuous access to travel data.

📋 Description

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. • Serve as a problem-solving resource and trainer for team members. • Ensures that the Team Leads perform required agent call monitoring on a monthly basis. • Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. • Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. • Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. • Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. • Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. • Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. • Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

🎯 Requirements

• High School Diploma or GED • 5 or more years of corporate or government travel consulting experience • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Strong knowledge of Worldspan and SABRE

🏖️ Benefits

• medical • dental • vision • life • disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan