Visa Consultant

🕒 6 days ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 7 days.
• Jobs at this company usually fill in 45 days.

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CIBT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

CIBT is a global provider of visa, passport, and immigration services that supports corporate clients with work visas and global mobility needs. The company offers personalized application review and compliance checks backed by industry-leading technology and a large database of travel requirements. With over 35 years of experience and 1,600+ immigration and visa experts across dozens of offices worldwide, CIBT focuses on accurate, compliant, and time-sensitive immigration and travel management solutions for businesses.

📋 Description

• Manage end-to-end visa and travel-document requirements for applicants across the Americas region • Assess requirements based on nationality, country of residence, destination and purpose of travel • Coordinate application processes, monitor cases and proactively support travelers through completion • Analyze customer requests and make recommendations based on specific travel needs • Set realistic expectations and promote customer satisfaction • Own processes from start to finish and proactively communicate with customers • Resolve issues and adapt communication methods to customer needs • Collaborate across departments to build customer confidence and loyalty • Provide updates, follow up and inform customers of status changes • Meet quantitative metrics including orders completed, orders downgraded and client satisfaction scores • Use tools and resources to ensure efficient, accurate and timely processing • Promote best practices and quality control while following policies, procedures and compliance standards • Support ongoing improvements and provide input into strategic and tactical plans that improve customer service and CIBT offerings • Handle personal, corporate and sensitive information in accordance with privacy, confidentiality, information security and records-management requirements • Perform other duties as assigned

🎯 Requirements

• Minimum of three (3) years’ experience in client-facing travel, hospitality, or embassy/consulate relations highly desirable • Prior travel and or immigration industry experience is a plus • Demonstrated experience managing urgent, sensitive or time-critical cases and coordinating escalations involving multiple stakeholders • Candidate must have a dedicated home office or similar working space without distractions • Proficiency with computer software, including Microsoft Office Suite • Aptitude for learning new programs and commitment to data integrity • Ability to handle high volume while maintaining excellent attention to detail • Ability to remain calm, organised and professional when supporting travellers experiencing stressful or sensitive situations • Strong client-service mentality and excellent stakeholder-management skills • Must be able to handle complaints, provide appropriate solutions for customers, and follow up to resolve issues • Fluency in written and spoken English • Visual acuity and ability to view a computer screen for approximately eight hours per shift • Ability to sit for extended periods of time • Manual dexterity for operating a computer, keyboard and mouse • Ability to speak on the phone and convey detailed information accurately and clearly

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) Retirement Plan with Company Match • Flexible Spending Accounts and Health Savings Account • Life Insurance, Short-Term Disability, and Long-Term Disability Coverage • Company Paid Holidays and Paid Time Off • Paid Parental Leave • Pet Insurance • Travel Assistance Services • Legal and Identity Theft Protection Plans • Commuter Benefit Subsidy • Employee Recognition Programs • Referral Bonus Opportunities

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