Contractor Support Representative – French/English

🕒 September 15

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Take inbound calls from clients • Manage and maintain incoming client and applicant requests • Work closely with internal teams to meet client needs and external service levels • Navigate web-based applications and tools to manage client accounts • Order client reports and services, including drug tests, international, business information, education, and background screening reports • Maintain positive client relationships to support customer retention • Resolve client support calls and emails, achieving first-contact resolution whenever possible • Provide excellent customer service • Escalate issues to internal teams and provide clients with periodic updates • Meet call-center metrics and client turnaround-time expectations • Apply scripts and templates as directed by management • Follow schedules and maintain punctuality to support service-level agreements • Proactively resolve issues and disputes • Support candidate and client inquiries by phone and email for eVerifile • Handle dispute appeal explanations and intake • Support eRailSafe audit interviews • Provide backup for Client Success Helpdesk Associate as needed • Review and approve photos • Process employment verifications • Contractor Support Representative II additionally supports program activities, international report processing, grading/adjudication processing, and program owner support

🎯 Requirements

• High school diploma or equivalent required • 2 years of experience in an inbound customer service environment, or equivalent education experience • Experience in background screening or other analytical review role preferred • Demonstrated ability to organize and manage multiple priorities • Strong problem analysis and problem resolution skills • Strong computer skills with experience using Microsoft Office Suite required • Ability to maintain client privacy in compliance with all applicable laws • Excellent communication skills • Available for rotational weekend shifts • Experience with Salesforce is a plus • Bi-lingual French/English is a plus