Customer Service Representative

🕒 September 15

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Answer multiple call types assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF • Handle password resets, application status inquiries, application intake and updates • Help customers navigate the government's online application tool • Handle back-to-back calls for the duration of the shift • Use multiple systems to input and read/interpret data to callers • Answer questions fully and capture data in a client system • Answer all calls arriving at the station and maintain professionalism during difficult calls • Meet goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys • Follow daily break and lunch schedules set by the global Workforce team • Perform business support or technical work using data organizing and coordination skills • Perform tasks based on established procedures

🎯 Requirements

• Required 1 year minimum experience in High Volume Call Centers • Required 1 year minimum Customer Service Experience • High School diploma or GED • Background and drug screening required • Ability to adhere to a break and lunch schedule • Excellent typing and grammar skills • Ability to navigate a computer • Excellent customer service skills • Excellent phone etiquette skills • Reliable internet access • Quiet work environment, free of distractions • Must reside in the State of Kentucky for this position • Availability between Monday-Friday, 8:00 AM-8:00 PM EST and Saturdays, 9:00 AM-5:00 PM EST • Must memorize several scripts verbatim per client policy

🏖️ Benefits

• Equipment provided • Paid training • Full benefit options • Career growth opportunities • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bi-weekly pay