Customer Service Representative

Job not on LinkedIn

🕒 September 15

🐊 Florida, Idaho, +11 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PALCO

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2010

🤝 B2B

📣 Marketing

B2B • Marketing

PALCO is a marketing agency specializing in both digital and offline marketing. Their expertise lies in developing market strategies and enhancing business potential, helping companies grow. They offer a comprehensive range of services typical of a marketing department, an advertising agency, and a video production company.

📋 Description

• Provide assistance and support to individuals self-directing Medicaid services and their caregivers • Address customer issues and provide accurate information for one-call resolution • Handle 40+ inbound and outbound calls • Maintain knowledge of supported program rules and qualifications • Maintain knowledge of company systems and sensitive information/PHI handling procedures • Respond to inquiries about Palco services, enrollment, program guidelines, and requirements • Provide person-centered support to help individuals make informed care decisions • Assist with paperwork and understanding program requirements • Protect customer privacy • Initiate follow-up actions, document requests, and escalations to appropriate departments • Recognize callers’ need for additional services • Handle difficult or unusual situations professionally • Conduct follow-up calls for quality and satisfaction • Participate in development, training, and departmental meetings • Access Palco software to retrieve information and update digital case records • Report directly to the Customer Service Supervisor • Adhere to remote work policies and procedures

🎯 Requirements

• Any combination of education and/or experience providing the knowledge, skills, and abilities necessary for satisfactory job performance • High school graduate or equivalent may be included • One year of experience performing customer support activities, preferably in a call center • Working knowledge of contact with the public and telephone; modern office procedures and methods • Good verbal and written communication skills • Ability to electronically document records to a web-based chart • Intermediate skills with Microsoft Office, email, and internet • Good problem-solving and listening skills • Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results • Skill in operating office equipment, including computers and networks • Ability to work Monday–Friday from 7:00 am–6:30 pm CST • CRM experience and/or Medicaid experience a plus • Bilingual skills a plus

🏖️ Benefits

• Generous Paid time off • Annual bonus potential • Retirement savings support • Career growth opportunities • Paid training • Internal and external learning opportunities • Remote work environment • Employer shared health insurance cost • Employer paid disability insurance • Employer paid life and AD&D insurance • Vision insurance • Cancer insurance • Voluntary life insurance • Paid holidays • Work/life balance • Collaborative work environment