Investigative Support Associate

Job not on LinkedIn

🕒 July 2

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Engage candidate for supporting documents or information pre-background screen. • Assist candidate with dispute or consumer statement portion. • Utilize in-house system for input of information to the lead. • Required to obtain FCRA certification and maintain basic certification. • Supports the RFI process via email or phone contact. • Explain process to candidates, guiding them through the system. • Take inbound calls from candidates.

🎯 Requirements

• Prior customer service experience, including high-volume inbound calls. • Experience responding to escalated calls/customer complaints and providing resolutions. • Knowledge of the FCRA and able to pass FCRA Basic Certification Program. • Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems. • Superior communication skills. • Proficient in Microsoft Word and Excel, email, internet and computer-based applications. • Time management skills, the ability to multi-task and attention to detail. • Strong computer and typing skills.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities