Business Operations Manager

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Citrine Informatics

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

🍽️ Food & Beverage

💰 $12.6M Venture Round on 2022-11

Consulting • Manufacturing • Food & Beverage

Citrine Informatics is an enterprise SaaS platform company that leverages generative artificial intelligence (AI) and materials science to help customers improve materials and chemicals development. By using its AI platform, Citrine enables companies to conduct virtual experiments, optimize product development, and enhance production and sales across various industries such as specialty chemicals, batteries, metals and alloys, and more. Citrine Informatics focuses on helping businesses develop better products faster, adapt to changing regulations, and achieve greater efficiency through the use of machine learning and materials informatics.

📋 Description

• Manage the Commercial Operations Team and own the performance of the commercial operations function • Report to the COO • Manage, develop, and grow the Commercial Operations Lead • Own the health of revenue systems and CRM data • Ensure sales compensation and commission calculations are accurate, timely, and clearly explained • Own deal desk, including approval frameworks, discount guardrails, and order-form standards • Own the forecast process, including cadence, inputs, model, and committed-number accuracy • Build and maintain pipeline, conversion, and sales productivity analytics • Run win/loss and churn analysis and translate findings into sales changes • Design dashboards and metric definitions for leadership • Analyze pricing, packaging, and discounting performance • Build pricing and packaging models, including revenue and margin scenario analysis • Partner with Sales, Product, and Finance on monetization changes • Establish and steward discount governance • Lead cross-functional growth initiatives from problem framing through implementation • Support GTM planning, capacity modeling, quota setting, and goal architecture • Identify commercial inefficiencies and drive process and tooling improvements • Partner with the COO and CFO on board and investor reporting • Own KPI definitions, data lineage, and reporting consistency • Build executive narratives from business data • Support financing and strategic-process diligence and reporting

🎯 Requirements

• 5–8 years of experience in management consulting, business operations, revenue operations, or strategy & operations, including time inside a software company • Demonstrated people management experience, including managing at least one direct report • Track record of owning an ambiguous analytical problem end to end and driving resulting change to completion • Expert-level financial and operational modeling in Excel or Google Sheets • Working fluency with a CRM (Salesforce or equivalent) and a BI tool (Looker, Tableau, Sigma, Power BI, or similar) • Command of SaaS and GTM metrics, including ARR, NRR/GRR, pipeline coverage, CAC payback, LTV:CAC, win rate, sales cycle, and magic number • Ability to present to a COO, CEO, or board as a peer • Superb written and verbal communication • High degree of autonomy and self-management • Hands-on fluency with modern AI tools • Legally eligible to work in the United States • Preferred: located in US Eastern Time zone • Preferred: startup or high-growth company experience • Preferred: enterprise B2B experience with complex sales cycles and six- and seven-figure contracts • Preferred: prior experience at a top-tier management or strategy consulting firm • Preferred: SQL proficiency and direct data warehouse querying • Preferred: sales compensation design and commission administration experience • Preferred: board and investor reporting experience at a venture-backed company • Preferred: CPQ, quote-to-cash, or revenue recognition exposure • Preferred: interest in materials science, chemistry, manufacturing, or deep-tech markets • Preferred: MBA or comparable analytical training

🏖️ Benefits

• 401k with matching up to 4% • Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents) • Company-paid Life and Disability insurance • FSA and HSA plans • Equity options within the company • 12 weeks of paid parental leave • Flexible PTO • 15 paid company holidays (includes your birthday!) • Free financial counseling • $600 tech allowance • Monthly $75 phone reimbursement • $5,000 annual continuing educational allowance • Remote work