Knowledge Management and Learning Specialist II

🕒 6 days ago

🇺🇸 United States – Remote

💵 $61.7k - $87.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Create and maintain articles, guides, toolkits, lessons, and assessments across the Internal Knowledge Base and Learning Management System • Partner with subject matter experts to gather and validate information, resolve content gaps, and develop clear, accurate, accessible materials • Manage content requests and development projects, clarifying scope, coordinating stakeholders, and prioritizing work under L&D leadership direction • Manage content review schedules and subject matter expert follow-up across both systems • Audit resources, complete revisions, document review outcomes, and recommend consolidation or retirement • Maintain IKB governance, content standards, organization, taxonomy, and publishing practices • Recommend and implement approved governance improvements • Use search data, usage patterns, employee feedback, and review completion data to recommend content improvements and report on content health and unresolved risks • Coordinate LMS publishing, archival actions, audience assignments, and operational delivery • Coordinate rollout messaging and resource access with Internal Communications • Partner with Product Operations on internal product content and platform needs • Apply confidentiality, security, accessibility, and access standards throughout the content lifecycle • Validate AI-assisted content for accuracy, clarity, and completeness • Maintain contributor guidance and shared procedures • Cross-train with the L&D Specialist II and provide backup coverage for learning systems administration and operations

🎯 Requirements

• Bachelor's degree in Information or Knowledge Management, Learning and Development, Education, English, Communications, Human Resources, or a related field preferred, or equivalent work experience • 3+ years of relevant experience in knowledge management, technical writing, content development, learning and development, or a closely related role • Hands-on experience with a knowledge base or documentation platform • Experience developing or improving content organization, standards, governance practices, or review workflows • Experience interviewing subject matter experts and developing, validating, and maintaining knowledge resources or learning content • Experience creating LMS lessons, curating learning content, or supporting LMS administration • Strong writing, editing, and interviewing skills • Working knowledge of information architecture, taxonomy, metadata, search optimization, and the content lifecycle • Ability to apply basic adult learning principles and accessible content practices • Ability to influence without authority and build effective subject matter expert relationships • Ability to interpret usage and feedback data and evaluate improvements • Comfort with content platforms, Markdown, and basic HTML formatting • Sound judgment with confidential information • Demonstrated ability to effectively use AI tools to enhance productivity and outcomes • Must be authorized to work in the US; CivicPlus is unable to provide visa sponsorship

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan

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