Training Specialist

🕒 6 days ago

🇺🇸 United States – Remote

💵 $56.5k - $88.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

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Zwift

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎮 Gaming

⚽ Sports

💰 $450M Series C on 2020-08

Gaming • Sports

Zwift is an online fitness platform that allows users to engage in cycling and running activities from the comfort of their homes. By utilizing interactive equipment and an immersive digital environment, Zwift seeks to enhance user experience and promote fitness through virtual cycling and running sessions. They also offer support for cycling and running, and sales of related equipment to optimize the Zwifting experience. Zwift hosts events such as the Zwift Academy and Zwift Racing, providing a social and competitive element to virtual fitness.

📋 Description

• Develop new eLearning and instructor-led training, including exams and certifications, for product launches and updated policies and procedures • Keep existing training current • Build and deploy refresh training based on QA results, Customer Effort Scores, or related performance data • Host train-the-trainer sessions for subject matter expert trainers • Audit training materials with SMEs for inaccurate, outdated, or missing information • Build and maintain relationships with SME trainers, partner teams, and BPO leaders • Own Seismic LMS distribution groups, completion and assessment reporting, and enrollment management • Work with BPO leaders to close training gaps • Explore and recommend useful Seismic features • Support the Content & Learning team’s training, self-service content, and internal support knowledge

🎯 Requirements

• 2+ years of instructional design, training, or learning and development experience • Experience building eLearning, instructor-led training, and assessments using ADDIE or a similar model • Experience with tools such as Articulate or Camtasia • Familiarity with Kirkpatrick or a similar model for measuring training effectiveness • Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent • Experience managing user groups, enrollments, and reporting • Experience facilitating virtual training, including train-the-trainer sessions • Ideally, experience with globally distributed or BPO teams • Flexibility and eagerness to support the team beyond training when priorities shift • Must disclose and cite any AI tools used during interviews; undisclosed or uncited use disqualifies candidacy

🏖️ Benefits

• Performance bonuses • Equity • Comprehensive medical benefits • Financial benefits • Other competitive perks and benefits • Equal opportunity employer • Disability or special-needs accommodation

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