Customer Support Representative

🕒 September 15

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clair

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

Clair is an embedded On-Demand Pay (Earned Wage Access) provider that enables payroll, HR, and workforce-management platforms to offer employees early access to earned wages. Clair integrates via APIs into partner apps, handles compliance and underwriting (partnering with banks and loan fulfillment services), and drives adoption and revenue for platform partners with a white‑labeled, employer‑friendly solution.

📋 Description

• Answer user questions over phone, text, and email as the first line of support • Provide exceptional customer service in every interaction • Become a product expert on Clair’s signup process, earned wage advance (EWA), and repayment products • Learn and provide support for earned wage advance and on-demand pay • Mediate between product teams, technology teams, partner teams, and users • Work closely with the Clair team to improve the user experience

🎯 Requirements

• 2+ years of experience in a customer support role • 1+ years experience using Zendesk • Excellent written and verbal communication skills for explaining tough concepts to customers • Aptitude for numbers and math • Desire to understand hourly workers and their financial challenges • Excitement about joining an early fintech startup and learning earned wage advance (EWA) • Team player prepared to work hard with a small team • Availability to work 9–6pm MT (11–8pm ET) or 7am–4pm MT (9–6pm ET) • Must answer whether sponsorship will be required to work in the United States

🏖️ Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family • Fully-paid parental leave • Company-sponsored 401k, HSA, and FSA • Generous PTO for hourly roles • Work from home setup allowance • Access to your earnings every day on Clair • Company-sponsored short-term and long-term disability insurance • Equity