Customer Care Representative

Job not on LinkedIn

🕒 September 15

🏈 Alabama, Florida, +23 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients • Manage inbound and outbound customer communications • Connect with customers via phone, video call, email, chat, and/or social media • Resolve customer questions, issues, and concerns • Answer product- and software-related questions • Provide and utilize articles to assist customers with tax questions and calculations • Apply defined practices, procedures, and policies to troubleshoot product/software issues • Calmly resolve and de-escalate issues • Escalate interactions when necessary and appropriate • Track call-related information for auditing and reporting • Provide feedback on call issues • Upsell when required

🎯 Requirements

• High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Ability to follow established procedures • Ability to collaborate with team members, supervisors, and support departments • Outstanding communication, listening, and analytical skills • Strong organizational and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Sharp critical thinking skills • Dedicated workspace near router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download and 10 Mbps upload • ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN • Proof of internet speed required • Must reside in one of the eligible states: Alabama, Florida, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs • 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Use of personal desktop, laptop, or tablet for work • Remote work from a quiet and confidential home space