Medical Customer Service Representative

🕒 September 15

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Professionally handle inbound and/or outbound calls pertaining to patient concerns with healthcare billing statements • Collect past due balances while maintaining excellent customer service • Communicate with patients via inbound and outbound phone calls • Answer questions regarding medical bills and accounts • Adhere to regulatory compliance areas, policies and procedures, including HIPAA • Respond to questions and issues related to benefits, billing, claims, and payments • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs • Explain charges and communicate requirements, policies, and procedures regarding patient financial care services and resources • Work within a virtual Patient Contact Center in a team atmosphere

🎯 Requirements

• Excellent organization, customer service and communication skills • Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through are a must • Ability to multi-task and work within multiple systems at the same time • Able to work with little or no supervision • Experience in customer service (1 year) • Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) preferred • Patient contact center (call center) experience (1 year) • Ability to maintain appropriate confidentiality • Knowledge of HIPAA and compliance requirements

🏖️ Benefits

• Comprehensive 4 weeks training program • Opportunities for career growth • Healthcare • 401k • Paid time off