Technical Support Engineer

Job not on LinkedIn

🕒 July 16

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Monitor escalation channels and the Technical Support queue in Zendesk • Identify early signals of systemic problems before they reach customers • Investigate complex product, platform, and data-layer issues using Datadog, internal dashboards, and SQL • Reproduce bugs and produce evidence-backed escalations to Engineering • Handle live incidents from detection through closure • Coordinate across Support, Engineering, and Product • Keep stakeholders updated with clear, structured communication • Implement fixes where appropriate and test changes before Engineering review and sign-off • Perform root cause analyses and post-incident reviews • Translate incidents into learnings that reduce recurrence and improve monitoring • Maintain operational workflows including geofence, facility quizzes, and NFC • Capture investigative learnings in troubleshooting guides and documentation • Submit structured proposals that turn recurring patterns into actionable improvements • Uphold Clipboard's values, including speed, ownership, and high standards

🎯 Requirements

• Comfortable investigating issues with observability tools such as Datadog • Ability to write SQL to interrogate data • Ability to reason about APIs, backend configurations, and feature toggles • Ability to distinguish UI, data, and code-level problems • Thorough, evidence-based, and reproducible investigations • Ability to rule out configuration and data causes before escalation • Clear technical write-ups • Ability to own problems from first report through confirmed resolution • Ability to provide stakeholder updates and follow-through • Ability to remain structured and calm during live incidents • Ability to prioritize incidents, bugs, workflows, and high-priority requests without letting SLAs slip • Fluent, professional-level English communication, written and verbal • Availability to work 5 days within a 7-day schedule, including weekends, on assigned shifts • Authorization to work in the country of residence • Reliable headset and stable wired internet connection • Nice to have: experience with Datadog, Sentry, Snowflake, or similar tools • Nice to have: familiarity with SQL and reading application logs • Nice to have: background in technical support, SRE, incident response, or a related engineering-adjacent function • Nice to have: exposure to AI-assisted coding or agent tooling • Nice to have: experience in Operations, Support, or CX environments at scale

🏖️ Benefits

• Remote work arrangement • Global remote work for non-U.S. locations • 24/7 operations with assigned shifts • Reliable headset and stable wired internet connection required for the role