Technical Support Engineer

Job not on LinkedIn

🕒 July 16

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Monitor escalation channels and the Technical Support queue in Zendesk to identify systemic issues • Investigate product, platform, and data-layer issues using Datadog, internal dashboards, and SQL • Reproduce bugs and prepare evidence-backed escalations for Engineering • Manage live incidents from detection through closure • Coordinate across Support, Engineering, and Product and provide structured stakeholder updates • Implement appropriate fixes, test changes, and hand them off to Engineering for final review • Perform root cause analyses and post-incident reviews • Maintain geofence, facility quiz, and NFC operational workflows • Identify trends and propose preventative improvements • Create troubleshooting guides and documentation • Submit structured proposals based on recurring issue patterns

🎯 Requirements

• Technical fluency with observability tools such as Datadog • Ability to write SQL to interrogate data • Ability to reason about APIs, backend configurations, and feature toggles • Ability to distinguish UI, data, and code-level problems • Thorough, evidence-based, and reproducible diagnostic investigations • Ability to rule out configuration and data causes before escalation • Clear technical write-ups that engineers can use without rework • End-to-end ownership of issues through confirmed resolution • Ability to remain structured and calm during live incidents • Ability to prioritize incidents, bugs, workflows, and high-priority requests while maintaining SLAs • Fluent, professional-level English communication, written and verbal • Experience with Datadog, Sentry, Snowflake, or similar tools preferred • Familiarity with SQL and application logs preferred • Background in technical support, SRE, incident response, or related engineering-adjacent work preferred • Exposure to AI-assisted coding or agent tooling preferred • Experience in Ops, Support, or CX environments at scale preferred • Availability for weekend work as part of a 5-day, 7-day schedule • Authorization to work in the country of residence

🏖️ Benefits

• Remote-first work environment • 24/7 operations with 5 days worked within a 7-day schedule • Opportunity to work on a platform serving hundreds of thousands of healthcare workers and facilities