Senior Cloud Support Engineer

Job not on LinkedIn

🕒 April 1

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudnexa

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $4.4M Venture Round on 2014-12

Consulting • Logistics • Marketing

Cloudnexa is a company that specializes in cloud computing and managed services. It helps organizations harness the full potential of cloud technology through expert design, deployment, and management of cloud infrastructures. As an authorized reseller and Premier Consulting Partner for Amazon Web Services (AWS), Cloudnexa offers unique services, including Cloud Management as a Service (CMaaS), allowing customers to pay only for services used. Their innovative Cloud Management Suite, known as vNOC, enhances the cloud service provider experience.

📋 Description

• General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration. • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems. • Support pre-sales activities for designing and scoping new customer engagements. • Quality check existing support team work. • Implementing ways to automate and improve repetitive processes. • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. • Ability to deal with ambiguity and juggle multiple tasks at once. • Ability to conduct an AWS Well-Architected Framework Review. • Participate in a 24x7 on-call rotation. • Mentor existing junior Support Engineers.

🎯 Requirements

• Bachelor’s Degree in Computer Science or related technical field. • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position. • 2+ years in a customer facing consulting or support role. • 3+ years of experience with both Linux/Unix and Windows OS support. • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc. • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent. • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting. • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning. • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell. • Strong technical documentation skills. • Excellent verbal and written communication skills. • AWS SysOps Administrator - Associate Certification or equivalent. • AWS Solutions Architect - Associate Certification or equivalent. • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines. • Interview Requirements: Video conference interview(s) are required. Candidates will be required to verify and pass the following background checks. Criminal background check. Education background check. Employment history check. Drug screening. Verify the right to work within the United States.