Enterprise Technology Analyst

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Columbia Forest Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1957

🏭 Manufacturing

🏗️ Construction

🛒 Retail

Manufacturing • Construction • Retail

Columbia Forest Products is a North American manufacturer and distributor of hardwood plywood, veneer, and specialty wood panels, producing formaldehyde-free PureBond and other branded plywood products across a network of mills in the U. S. and Canada. The company supplies materials for cabinetry, fine furniture, architectural millwork, and commercial interiors through distributors, retail partners (including Home Depot), and fabricators, while promoting sustainable forestry practices and providing education and resources for architects and designers.

📋 Description

• Deliver comprehensive IT support and services for the organization’s end-user computing environment • Provide second-level support and timely issue resolution by phone, email, remotely, or in person • Provide remote assistance to employees at all CFP locations, including home-based offices and while traveling • Provide in-person support at local facilities • Diagnose and troubleshoot PC hardware, peripherals, operating systems, Office 365, Teams, OneDrive, business applications, mobile devices, and network connectivity • Log and manage support requests in the Enterprise Support Desk ticketing system through resolution • Escalate unresolved issues to other IT support teams and collaborate with network engineers and system administrators • Create and maintain knowledge-base documentation for common issues and solutions • Install and configure software, drivers, and basic hardware; apply patches and updates • Track and manage IT equipment inventory, including distribution, setup, and retrieval • Follow IT security policies and promote security through employee education • Participate in training, Kaizen activities, and general software/procedure training • Develop and recommend IT solutions using standard technologies and best practices • Routinely visit Columbia locations to address site-specific issues, projects, and relationships • Support desktops, laptops, servers, networking equipment, and accessories • Configure and troubleshoot Office 365 products including OneDrive, Teams, and SharePoint • Investigate and resolve VOIP and mobile-device issues • Administer Active Directory user accounts and security roles • Perform backup and recovery of business applications and data with application owners • Participate in cloud, enterprise computing, and infrastructure projects • Work cross-functionally on projects and escalated support • Work with vendors to identify and resolve issues

🎯 Requirements

• Bilingual in English and French • 3-5 years relevant field experience • Proficient with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Microsoft Teams • Proven problem-solving skills • Excellent IT systems and equipment troubleshooting skills • Knowledge of Windows operating systems, Office 365, and Azure • Knowledge of PC, Mac, printers, and mobile devices • Knowledge of Windows 11 and current Windows Server versions • Working knowledge of telecommunications, networking fundamentals, and equipment • Understanding of TCP/IP, DNS, WINS, DHCP, and Windows networking fundamentals • Understanding of browsers, proxies, SSL, encryption, and Internet technologies • Ability to diagnose and repair PC, Mac, printers, and mobile devices • Availability during non-business hours • Availability for domestic and international travel, including Canada and the United States • Up to 90 days of travel per year • Current passport • Excellent verbal and written communication skills in English • Ability to lift and carry IT equipment up to 50 lbs • Prior experience with Agile methodologies preferred • Exposure to LEAN methods and practices preferred • Relevant IT certifications such as A+, N+, Project+, ITIL, MTA/MCSA/MCTS/MCTIP preferred

🏖️ Benefits

• 401K • Medical insurance • Dental insurance • Vision insurance • Life Insurance • CFP Foundation support for employees, employees' families and the local community • Employee-owned company • Remote work arrangement